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BetMGM Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use BetMGM Casino services. Read them carefully before creating an account, depositing funds or participating in any casino activity.

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1. About these Terms

These Terms & Conditions, together with any applicable game rules, promotion terms, privacy information and other notices displayed on the BetMGM Casino website, form the agreement between you and the relevant service provider operating the services. In these terms, BetMGM Casino, we, us and our refer to the applicable service provider, while you and your refer to the person accessing or using the website or services.

Review contents

By visiting the website, opening an account, depositing money, placing a wager or using any casino feature, you confirm that you have read and accepted these terms. If you do not agree with them, you must not use the website or services. Some games, products, payment methods or promotions may have additional rules. Those rules apply to the relevant activity and form part of these terms.

The services are intended only for people who are legally permitted to use online gambling services in the place where they are located. You are responsible for checking the laws that apply to you before accessing the website. Access may be restricted in some locations, and we do not represent that the services are available or lawful everywhere.

Changes to these terms

We may update these terms from time to time to reflect changes to the services, applicable legal requirements, technology, security practices or business operations. The latest version will be made available on the website. Your continued use of the services after an update means that you accept the revised terms. If a change is important, review the updated terms before continuing to play.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not mean that we have waived the right to enforce it later.

2. Eligibility and account responsibilities

You must meet all applicable eligibility requirements before using the services. You must be at least 18 years old, or older if a higher minimum age applies to the relevant activity or jurisdiction. You must also be legally able to enter into a binding agreement and must not be prohibited from gambling under any applicable law, court order, self-exclusion arrangement or other restriction.

You may be required to register for an account and provide accurate, complete and current information. This may include information used to confirm your identity, age, location, payment details and source of funds. You must update your information if it changes. We may request supporting documents at any stage, including before allowing deposits, withdrawals or continued access.

You are responsible for keeping your login details confidential and for activity carried out through your account, unless that activity resulted from our failure to take reasonable care. You must not share your password, allow another person to use your account or access the services on behalf of someone else. Use a strong password, keep your devices secure and notify us promptly if you suspect unauthorised access.

  • Provide truthful information and do not create an account using a false identity.
  • Maintain only the account or accounts permitted under the applicable account rules.
  • Do not sell, transfer, assign or otherwise make your account available to another person.
  • Do not use the account for unlawful purposes, fraud, money laundering or activity intended to avoid verification or responsible gambling controls.
  • Do not use the website while located in a place where access or gambling is prohibited.
  • Do not allow a person who is underage or self-excluded to access your account or use your funds.

We may refuse registration, suspend an account, restrict features or close an account where permitted by law. This may occur if information cannot be verified, an account appears to be operated by another person, activity presents a security or compliance concern, or you breach these terms. Where appropriate and lawful, we may explain the reason for a restriction.

3. Deposits, wagers and withdrawals

You may deposit funds only using a payment method that is available to you and authorised for your use. You must not use a payment instrument belonging to another person unless the applicable payment rules expressly allow it and the required approval has been obtained. Deposits may be subject to checks, processing rules and minimum or maximum amounts displayed on the website.

You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. Never borrow money, use funds needed for essential expenses or attempt to recover losses by placing larger or more frequent wagers.

A wager is accepted only when it has been recorded by the applicable system. You are responsible for checking your balance, wager details and account history. If there is a clear technical error, display error or system malfunction, we may void or correct the affected transaction or wager to the extent permitted by law. We may also suspend a game or feature for technical, security, legal or operational reasons.

Game results and balances

Game results are determined by the relevant game system and its applicable rules. Subject to those rules and applicable law, the result recorded in the system is used to settle a wager. If there is a dispute about a transaction, the records held by the applicable system may be used to investigate the matter. This does not limit any rights you have under Australian Consumer Law or other mandatory protections.

Your account balance may include deposited funds, winnings, promotional credits or other amounts subject to separate conditions. Promotional credits may not be available for withdrawal until any stated requirements have been met. Read the relevant promotion terms before accepting or using an offer.

Withdrawals and verification

Withdrawal requests are subject to identity, payment, security and compliance checks. We may return funds through the original payment method or another available method that can be verified. You may be asked to provide documents before a withdrawal is processed. Only provide personal information through the secure methods made available on the website.

You are responsible for ensuring that payment information supplied to us is accurate. A withdrawal may be delayed, declined or cancelled where details are incorrect, the payment method cannot be verified, the account is subject to review, or processing it would breach applicable law or these terms. Any rights you have under mandatory consumer law remain unaffected.

4. Promotions, acceptable use and responsible gambling

Promotions, bonuses, rewards and other offers may be available from time to time. Each offer may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, deposit conditions and withdrawal rules. The specific terms displayed with an offer apply to that offer. Understand those terms before opting in or using a promotional benefit.

Unless the applicable promotion terms state otherwise, offers are intended for one person, household, payment method and account. We may withhold or remove a promotional benefit where it has been obtained in error, through abuse, collusion, manipulation, multiple accounts or a breach of the relevant offer terms. We may also correct an obvious administrative or technical error in an offer.

Prohibited conduct

  • Using software, scripts, bots, automated tools or other methods intended to interfere with the website or game systems.
  • Taking advantage of a known error, vulnerability, pricing mistake or technical fault.
  • Colluding with another person or attempting to manipulate a game, promotion, account or payment process.
  • Using stolen, fraudulent or unauthorised payment details.
  • Interfering with security controls, copying website content without permission or introducing malicious code.
  • Using the services to facilitate unlawful activity or conceal the source of funds.

We support informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Consider setting personal deposit, spending, loss or time limits, taking regular breaks and using available account controls. If gambling affects your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

You may be able to request account restrictions, a cooling-off period or self-exclusion, depending on the controls available to you and the rules that apply. These tools may limit access or transactions, but no technical control replaces your own decision to stop gambling. Do not try to bypass a restriction by creating another account or using another person's account.

5. Privacy, suspension and complaints

Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information for account administration, identity and age verification, payment processing, customer support, fraud prevention, security, responsible gambling, legal compliance and service improvement. Read the privacy information to understand how information may be collected, used, stored and disclosed.

The website and its content are provided subject to availability. We aim to keep the services accurate, secure and reliable, but online services can be affected by maintenance, telecommunications failures, device problems, software errors, cyber threats or events outside reasonable control. You are responsible for using a suitable device, connection and security software.

To the maximum extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, your misuse of the website, unauthorised access resulting from your failure to protect your account, or interruptions outside our reasonable control. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.

Suspension and closure

You may stop using the services and request closure of your account in accordance with the available account process. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, prohibited conduct or dispute resolution.

We may suspend or close an account where required for legal, regulatory, security, responsible gambling or operational reasons, or where you have breached these terms. If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances leading to closure. Funds connected with fraud, unlawful activity or a breach may be withheld or handled as legally required.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. Keep relevant account records and clearly explain the issue. We will assess complaints in accordance with the applicable process and legal requirements.

These terms are subject to the laws that apply to the relevant services and your location, unless mandatory law requires otherwise. Any dispute should first be raised through the available complaints process. Nothing in these terms prevents you from exercising a right or using a remedy available under mandatory Australian consumer protection law or another applicable law.