Responsible Gambling

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to predict or control the result of a game. Outcomes are determined by the rules and chance involved. A win is never certain, and previous results do not make a future result more or less likely. You should only gamble with money you can afford to lose after essential costs such as rent, food, utilities, transport, education and other commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Once your budget has been used, stop playing. Do not increase your spending because you are bored, excited, frustrated or trying to recover money lost earlier. Chasing losses can quickly lead to larger losses and may make it more difficult to make clear decisions.

Practical habits for safer play

• Set a gambling budget before you start and keep gambling money separate from money needed for daily living.
• Set a time limit and take regular breaks away from the device or gambling environment.
• Keep a record of deposits, bets, wins and losses so you have a realistic view of your activity.
• Never borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Avoid gambling when you are affected by alcohol, drugs, strong emotions, stress, tiredness or financial pressure.
• Do not assume that a win is due after a series of losses, or that a game is more likely to pay because it has not paid recently.
• Talk openly with someone you trust if gambling is becoming more frequent, expensive or difficult to control.

You must be of legal gambling age and meet any applicable account and verification requirements before using gambling services. Do not allow another person to use your account, and do not use an account that belongs to someone else. Parents and carers should take steps to prevent children and young people from accessing gambling websites, applications, devices and payment methods.

Tools and account controls

Account controls can help you manage your gambling and create a pause before you continue playing. Depending on the service and the controls available to your account, you may be able to set deposit, spend, loss or session limits, take a temporary break, or request self-exclusion. Read the information shown with each control carefully, including how long it applies and whether it can be changed or removed.

Using limits effectively

1. Choose an amount that is affordable after all essential expenses and financial commitments.
2. Set the limit before gambling, rather than adjusting it while you are playing or after a loss.
3. Use a time limit or scheduled break as well as a money limit if you tend to play for longer than planned.
4. Treat a limit as a maximum, not as a target or an amount you need to spend.
5. Review your activity regularly and reduce your limits if your circumstances or budget change.
6. Contact support if you are unsure which control is suitable or need help applying it.

A temporary break may be appropriate if you want time away from gambling to consider your habits. Self-exclusion is a stronger step for anyone who wants to prevent access for a chosen period or until further notice. If you request self-exclusion, do not create another account, use another person's account or look for ways around the restriction. Tell trusted people about your decision and consider asking them to help you avoid gambling during the exclusion period.

Account controls are not a replacement for professional support. If gambling is causing debt, distress or conflict, use the controls and also contact a gambling support service, doctor, counsellor or other qualified professional. You can ask for help even if you have not used every available tool.

Protecting your account

Keep your login details private and use a secure password. Check your account activity and payment records regularly. If you notice activity you do not recognise, believe another person has accessed your account or think your account details have been exposed, stop using the account and contact the relevant support team through the available service channels. Do not share verification codes or payment information with another person.